Privacy Policy for Brazos Trailers

Effective Date: January 1, 2025

Website: https://www.brazostrailers.com

At Brazos Trailers, we are committed to protecting your personal information with the same integrity and reliability that define our trailers. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, interact with us online or offline, or purchase one of our custom-built trailers. By using our website or services, you agree to the practices outlined in this policy. If you have any questions, please contact us.

1. Information We Collect

We collect information to provide high-quality service, fulfill orders, and keep you informed about our latest offerings. The types of data we may collect include:

a. Information You Provide Directly

Personal Details: Name, email address, phone number, and mailing address when you fill out our contact forms, request a quote, place an order, or subscribe to our newsletter.
Purchase Information: Order details, including trailer specifications, payment details, and delivery preferences.
Communications: Messages sent via email, phone, or our website’s contact form.
Financing or Warranty Information: If applying for financing or registering a trailer warranty, additional details such as Social Security number (for credit checks) or proof of purchase may be collected.

b. Information We Collect Automatically

Website Usage Data: IP address, browser type, device information, pages visited, and browsing duration.
Location Data: Approximate location based on IP address to improve service recommendations.
Analytics: Data from tools like Google Analytics to understand website usage and improve functionality.

c. Information from Third Parties

Social Media: Information from interactions on platforms like Facebook or Instagram.
Dealers or Partners: Purchase details shared by authorized dealers for warranty or support purposes.
Marketing Partners: Data from advertising networks for targeted marketing efforts.

2. How We Use Your Information

We use collected information to:

Process Orders: Manage purchases, coordinate deliveries, and handle payments or financing.
Provide Customer Support: Respond to inquiries and troubleshoot issues.
Marketing & Updates: Send promotional materials and product updates (with opt-out options available).
Improve Website Experience: Enhance site functionality based on user interactions.
Legal Compliance: Fulfill legal obligations and protect business interests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. Information may be shared with:

Service Providers: Payment processors, shipping partners, and IT service providers under strict confidentiality agreements.
Dealers: Authorized dealers to facilitate sales and post-purchase support.
Legal Authorities: In response to legal requests such as subpoenas or court orders.
Business Transitions: In the event of a merger or acquisition, with prior notice.
With Your Consent: When you request us to share your information with third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your website experience:

Essential Cookies: Enable website functionality.
Performance Cookies: Analyze site usage.
Marketing Cookies: Deliver targeted advertisements.

Users can manage cookie preferences via browser settings.

5. Your Choices and Rights

Opt-Out of Marketing: Unsubscribe via email or contact us.
Access or Update Information: Request access or updates to your personal data.
Request Data Deletion: Request the removal of personal data, subject to legal and operational obligations.
State-Specific Rights: Texas residents and others may have additional privacy rights.

6. How We Protect Your Information

We implement industry-standard security measures, including:

Encryption (SSL) for data protection in transit.
Secure Servers & Firewalls to prevent unauthorized access.
Limited Access to personal information within our team.

While we take extensive precautions, no system is completely secure. Use the internet at your own discretion.

7. Children’s Privacy

Our website is not intended for children under 13.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices; users should review their policies before sharing information.

9. Changes to This Policy

We may update this policy periodically. Any significant changes will be communicated via our website or email.

Last Updated: March 27, 2025

10. Contact Us

For privacy-related inquiries, contact us at:

Email: information@brazostrailers.com
Phone: 430-540-3400
Mail: Brazos Trailers, 22488 Interstate 20 N Access Road, Wills Point, TX 75169

Thank you for trusting Brazos Trailers with your information and your hauling needs.